We understand that, as a small company, every decision carries weight—one small mistake can be costly. That’s why we’re committed to delivering high-quality results. With extensive industry experience and deep expertise, we’re here to ensure your business thrives without the risk of costly errors. Here’s a look at our credentials and why you can trust us with your critical IT needs.
Managing inventory can be costly due to issues like missing items, theft, and over-ordering. I helped a company facing these challenges by implementing a secure tracking system that required all 10,000+ items to be logged before access. I personally oversaw the setup, trained employees, and ensured management could control the system. This approach streamlined operations, reduced last-minute shipping costs, and allowed the company to negotiate bulk purchases, ultimately cutting inventory expenses by half.
Training employees can be tough for small businesses without dedicated HR, leading to inconsistent results. For a client, I overhauled their process using Canvas by Instructure, creating a 10-day onboarding program that ensures consistency and frees up executive time. The platform also allows for knowledge testing and performance tracking, while integration with tools like Coursera helps employees continuously update their skills, keeping everyone aligned and informed.
While working with a company, I noticed frequent complaints about the overwhelming communication between the business and its clients. Seeing an opportunity to enhance efficiency and client experience, I streamlined their communication methods rather than adding more channels. I focused on optimizing three key methods: phone, text, and email. I overhauled their phone system to reduce missed calls, integrated a text messaging system for timely updates, and set up official email addresses for better control and brand recognition. This simplified system reduced costs, minimized the number of platforms employees had to monitor, and improved overall client satisfaction.
How can you tell if an employee is producing more or less than average? The answer lies in data—something many companies lack. In manufacturing, outdated paper-based systems can lead to misplaced orders, delays, and unhappy customers. For one client, I implemented a tracking system that required employees to scan orders, providing valuable insights and reducing customer complaints. We could monitor task completion speed and reorganize workflows to assign tasks to the most efficient workers, significantly speeding up the process. I also developed SOPs and a user-friendly tool, streamlining operations and enhancing customer satisfaction.
While I may not have all the answers, I collaborate with a network of skilled professionals to deliver the best solutions for our clients. With months of experience, I've identified top experts for each project. My strength lies in problem-solving and crafting effective strategies. I work closely with the team to assign tasks and conduct quality assurance, ensuring every project meets our high standards and exceeds client expectations.
I’m a student at the University of Maryland, where I’m studying engineering and business—two fields I’m passionate about that drive the world forward. Through my education and job experience, I’ve discovered a knack for problem-solving and creating optimized solutions for both my own challenges and those of others. I have a strong ability to learn quickly and deeply, allowing me to understand complex concepts faster than most. Recognizing that many small companies face similar administrative challenges, I founded Solutions By Leo to provide tailored solutions based on a proven track record of success. My goal is to develop systems that businesses can truly rely on.